Shipping policy
Shipping Policy for Fantasystar Shops
1. Order Processing Time At Fantasystar Shops, we aim to process and prepare your order for shipment as quickly as possible. Orders are typically processed within 1-3 business days (Monday–Friday, excluding public holidays) from the date your order is placed. Orders placed after 3:00 PM AST will be processed the next business day. You will receive a notification with your tracking number once your order has shipped.
2. Shipping Rates & Delivery Estimates Shipping costs are calculated at checkout based on your location and the selected shipping method.
Domestic Shipping (within Saudi Arabia)
Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-7 business days $5.99
Expedited Shipping 1-3 business days $12.99
Free Standard Shipping 3-7 business days Free for orders over $50
International Shipping We ship to the United States, United Kingdom, Australia, UAE, Kuwait, Bahrain, Qatar, and other GCC countries. Estimated Delivery Time: 5-14 business days. Please note these are estimates and may vary due to customs processing. Cost: Calculated at checkout. Please note: For international shipments, you may be subject to import duties, taxes, and customs fees. These are not included in our shipping charges and are the responsibility of the customer.
3. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery at any time.
4. Delays & Service Interruptions While we do our best to meet shipping estimates, occasional delays may occur due to factors outside our control, such as severe weather, natural disasters, or high holiday volume. We appreciate your patience and will contact you by email in the event of a significant delay.
5. Lost or Damaged Packages
Damaged Items: Contact us at fantasystartrading@hotmail.com within 48 hours of receiving your order. Include your order number and clear photos of the damaged item and packaging.
Lost Packages: If your tracking shows delivery but you haven't received your package, please contact the carrier first. If the package is confirmed lost, we will assist with a replacement or refund.
6. Returns & Exchanges For information on returns and exchanges, please visit our Return Policy.
7. Contact Us Email: fantasystartrading@hotmail.com