Legal notice
Return and Cancellation Rules for Fantasystar Shops
Last Updated: [Date/07/05/2026]
1. Our Return Policy Promise
At Fantasystar Shops, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help. This policy explains your rights and our obligations when it comes to returns and cancellations. We strive to be fair, clear, and easy to understand .
2. Order Cancellation Rules
We know plans can change. Here's how cancellations work:
Cancellation Window: You may request to cancel your order for a full refund within [24 hours] of placing it, or up until your order begins processing for fulfillment, whichever is sooner .
How to Cancel: To request a cancellation, please contact our Support team immediately at [fantasystartrading@hotmail.com] with your order number. If your order has not yet been fulfilled, we will cancel it and issue a full refund.
After Shipment: If your order has already been shipped, you can no longer cancel it. Please follow our standard return procedure below to return the items after you receive them.
3. Return Conditions and Eligibility
To be eligible for a return, your item must meet the following conditions :
Return Window: You must request a return within [30] days of the delivery date .
Item Condition: Returned items must be in new, unused, and unworn condition.
Original Packaging: Items must be returned in their original packaging, with all tags still attached (if applicable) .
Proof of Purchase: A valid order number or proof of purchase is required to process any return.
Please note the following exceptions to our return policy (Final Sale Items) :
Items marked as "Final Sale" or "Clearance" at the time of purchase cannot be returned or exchanged.
Custom or Personalized Items: Items made specifically to your order cannot be returned.
Perishable Goods or Intimate Apparel: For hygiene and safety reasons, certain items (e.g., cosmetics, underwear) cannot be returned if the seal is broken.
4. Refunds, Exchanges, and Store Credit
Once we receive and inspect your returned item, we will notify you of the status of your refund. We offer the following resolution options :
Refund to Original Payment Method: This is our standard process. The refund will be issued to the credit card, PayPal account, or other payment method you used for the original purchase. It may take [5-10] business days for the refund to appear in your account, depending on your bank or payment provider .
Store Credit (Gift Card): You may request a store credit instead of a refund. This is often processed more quickly.
Exchange: If you would like a different size, color, or a different item entirely, you can request an exchange. Please note: Customers are responsible for the shipping costs associated with sending the original item back to us.
5. Return Shipping Costs and Restocking Fees
We have set up our return process to be as straightforward as possible. Here is how return costs are managed:
Return Shipping Cost: The customer is responsible for the cost of return shipping . We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Restocking Fee: To help cover the cost of processing, inspecting, and restocking returned items, a flat restocking fee of [$5.00] may be applied to your refund for non-defective returns.
6. Damaged, Defective, or Incorrect Items
We take quality control seriously, but we are human. If you receive an item that is damaged, defective, or not what you ordered, please contact us within [7] days of delivery.
Process: Provide your order number and clear photos showing the issue or the incorrect item. We will investigate and provide a resolution.
Resolution: We will arrange for a free return label to send the item back. Upon receipt, we will offer a full refund to your original payment method or send a replacement at no extra cost to you .
7. How to Initiate a Return or Cancellation
To start a return, please follow these steps :
Contact Us: Email us at [ fantasystartrading@hotmail.com] with your order number and the item(s) you wish to return.
Review Request: We will review your request and send you a confirmation email with the return address and any necessary return instructions.
Return Shipping: Pack the item securely in its original packaging, if possible, and ship it to the address provided. Remember to use a trackable shipping method.
Receive Your Refund: Once we receive and inspect the item, we will process your refund or exchange.
8. Contact Us
If you have any questions about this policy or need help with a return or cancellation, please don't hesitate to get in touch:
Email: [fantasystartrading@hotmail.com]
Business Information:
Your Name:aidah a aloufi
Company Name: Fantasystar Shops
Legal Form: Sole Proprietorship
Physical Address: 7411 Al Imam abdul Aziz AL Faisaliyah Dist #33
JEDDAH /23442/ SA
Contact Details: fantasystartrading@hotmail.com
phone #966530185141
Registration/ 4030237773
& Tax Information/300219707400003