Refund policy

Return and Cancellation Policy for Fantasystar Shops Last Updated: July 5, 2026

1. Our Return Policy Promise At Fantasystar Shops, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help. This policy explains your rights and our obligations when it comes to returns and cancellations.

2. Order Cancellation Rules Cancellation Window: You may request to cancel your order for a full refund within 24 hours of placing it, or up until your order begins processing for fulfillment, whichever is sooner. How to Cancel: Contact our support team immediately at fantasystartrading@hotmail.com with your order number. If your order has not yet been fulfilled, we will cancel it and issue a full refund. After Shipment: If your order has already been shipped, it can no longer be cancelled. Please follow our standard return procedure below.

3. Return Conditions and Eligibility To be eligible for a return, your item must meet the following conditions:

Return Window: You must request a return within 30 days of the delivery date.
Item Condition: Returned items must be in new, unused, and unworn condition.
Original Packaging: Items must be returned in their original packaging, with all tags still attached (if applicable).
Proof of Purchase: A valid order number or proof of purchase is required.
The following items are Final Sale and cannot be returned:

Items marked as "Final Sale" or "Clearance" at the time of purchase.
Custom or personalized items made specifically to your order.
Perishable goods or intimate apparel where the seal has been broken (e.g., cosmetics, underwear).
4. Refunds, Exchanges, and Store Credit Once we receive and inspect your returned item, we will notify you of the status of your refund. We offer the following options:

Refund to Original Payment Method: Refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your bank or payment provider.
Store Credit (Gift Card): You may request store credit instead of a refund, which is often processed more quickly.
Exchange: You can request an exchange for a different size, color, or item. Customers are responsible for return shipping costs.
5. Return Shipping Costs and Restocking Fees

Return Shipping Cost: The customer is responsible for return shipping. We recommend using a trackable service, as we cannot guarantee receipt of your returned item.
Restocking Fee: A flat restocking fee of $5.00 may be applied to your refund for non-defective returns.
6. Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide your order number and clear photos of the issue. We will arrange a free return label and offer a full refund or replacement at no extra cost.

7. How to Initiate a Return

Email us at fantasystartrading@hotmail.com with your order number and item(s) to return.
We will send a confirmation email with the return address and instructions.
Pack the item securely and ship it using a trackable method.
Once received and inspected, we will process your refund or exchange.
8. Contact Us Email: fantasystartrading@hotmail.com

Business Information: Name: Eidah A. Aloufi Company: Fantasystar Shops Legal Form: Sole Proprietorship Address: 7411 Al Imam Abdul Aziz Al Faisaliyah Dist #33, Jeddah 23442, Saudi Arabia Phone: +966530185141 Registration: 4030237773 Tax ID: 300219707400003